No chatbots. No ticket queues. No "your call is important to us." When you write to Trace, a human reads it — and usually replies the same day.
Write to us about anything — a bug, a feature request, a question, or just to say hi. We read every message.
Start a messageThe most common questions, answered. How Trace works, what it costs, what's private, and what's not.
Browse questionsTrace has no servers, no analytics, and no accounts. If you want the full story on how your data stays yours, start here.
View policyOpen Settings · Contacts · Trace and make sure it's turned on. Trace writes to your address book natively — if it can't see Contacts, it can't sync.
Auto-captured city comes from a one-time location check the moment you save a contact. Enable While Using in Settings · Privacy · Location Services.
Can't find someone? Search pulls from name, event, city, job title, and your private notes. Try a keyword from a note — you'll probably find them.
All billing happens in your Apple ID. Go to Settings · [Your Name] · Subscriptions to upgrade, downgrade, or cancel. We can't see or change it on our end.
Whatever it is — we'll get back to you from a real inbox, from a real person, usually within 24 hours.
We opened your email app with everything pre-filled. Just hit send and we'll take it from there.
"We built Trace because we were tired of forgetting people. We answer email the same way — like it matters, because it does."